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Public Service Guarantee

DECD continues to be committed to improving customer services and has adopted the South Australian Government's charter of public service guarantee (PDF 339KB) and the DECD Corporate Customer Service Protocols (PDF 205KB).

How to provide feedback or lodge a complaint about DECD

There are two avenues you can use to provide feedback or make a complaint to the department.

  1. A complaint about a school or pre-school
  2. Provide feedback, comments or suggestions

If you would like to provide feedback, comments or suggestions about the public service guarantee or anything about DECD, you can complete our online feedback form

If you need help completing the form, contact a customer service officer on 1800 088 158.

You can contact us via email at decd.customers [at] sa.gov.au.


General enquiries

Phone: 8226 1000
Free call: 1800 088 158
Email: DECD.customers [at] sa.gov.au