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Approved panel of providers (APP)

What the panel does

The department has a state-wide approved panel of providers for the provision of wellbeing, learning and engagement services like:

  • case management
  • flexible learning programs
  • student mentoring.

The panel supports schools to manage risks associated with engaging non-government service providers that ensures providers have met all of the department’s child protection requirements and quality standards.

If your school needs a wellbeing, learning and engagement service provider, you will need to make sure they are on the approved panel of providers (PDF 107KB) list.

How schools engage a provider from the panel

These documents help members of the panel and schools understand the process that is required to engage a provider from the panel.

Existing providers

Information for existing panel members

Once you are an approved member of the panel, you’ll work closely with the school’s principal. As part of this you will need to meet a range of compliance measures.

The principal will provide you with all the information you’ll need, including compliance information like training for the Keeping Safe: child protection curriculum. Please contact us if you are having trouble finding out what you need to know.

How approved providers can add a new location or wellbeing, learning and engagement service

If you want to offer either a new service or services in a new location that aren’t yet included in your current deed of agreement you will need to contact the DECD.StudentEngagement [at] sa.gov.au (Student Engagement unit).

Mandatory minimum qualifications for case managers

A case manager providing case management services to a DECD student must be qualified in one or more of the following:

  • Certificate IV or Diploma in Youth Work or Youth Justice

  • Certificate IV in Child, Youth and Family Intervention (Child Protection) - Youth Specific stream.

  • Bachelor in Social Work or Psychology.

Should a Case Manager not meet the above mandatory qualifications, 1 of the following requirements must be met and evidence emailed to decd.studentengagement [at] sa.gov.au.

  1. A letter from the relevant educational institution confirming that the current qualification of the nominated person has sufficiently developed the relevant competencies to meet the requirements of providing case management services to a vulnerable youth.

  2. Evidence of recognition of prior learning (RPL) for the minimum qualification as per the Flexible Learning Options enrolment policy from an education provider.

  3. A signed declaration that the employing organisation is able to demonstrate that the nominated person is suitable to provide services as a Case Manager as per the Case Management Standards.

How to get on the panel

Anyone who wants to provide FLO services to schools must go through a selection process before they sign a deed of agreement with the Minister for Education and Child Development.

Organisations can apply to be on the panel at any time by making an application through the tender process or contacting us at decd.studentengagement [at] sa.gov.au.


You can provide feedback to our team if you have feedback about a department-funded service provider.


Student Engagement unit

Phone: 8226 2415
EmailDECD.StudentEngagement [at] sa.gov.au