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Volunteer contact person – their role at sites

A volunteer contact person is the key contact for volunteers at children’s centres, preschools and schools (sites). They are often a volunteer’s first point of contact.

It’s their job to make sure the site’s volunteers feel welcome and know who they can contact with any questions.

Who can be a volunteer contact person

The site leader will choose the best person, or people, to do the work. The work is done as part of their normal duties.

Who is chosen can be different at every site. It might be a school services officer (SSO), a teacher or a principal or preschool director (site leader). It’s all about what works locally. The role is best suited to someone who is available 5 days a week, but it can be shared between a couple of people.

What’s needed to be a volunteer contact person

A volunteer contact person must:

  • be a staff person at the school – specifically, an employee of the Department for Education and Child Development
  • have a good understanding of the department’s volunteer policy and processes.

What sort of person is good for this role

  • Friendly, approachable and patient
  • Works well with all sorts of people
  • Positive attitude
  • Enjoys communicating with people
  • Good at dealing with and resolving conflict
  • Confident and willing to take initiative
  • Able to get things done

What they do and who they work with

The volunteer contact person works with the site leader and staff to help volunteers. They do this role as part of their normal work duties. It isn’t a full-time job, but is done by someone who can be in regular contact with the site’s volunteers.

A volunteer contact person:

  • regularly contacts volunteers
  • sets up meeting with volunteers
  • helps deal with conflict or possible problems that volunteers might have
  • reports to the site leader about any problems that might come up
  • identifies possible training needs of volunteers
  • makes sure the site leader is kept up-to-date about each volunteer's needs and availability
  • organises volunteer recognition events.

Some of the things a volunteer contact person might do:

  • greets the volunteer when they start working at the site
  • takes the volunteer on a walk around the site and introduces them to staff
  • keeps the volunteer’s records up-to-date
  • lets staff and children know if the volunteer can’t make it in
  • organises an occasional morning tea to say thanks.

Management responsibility

The volunteer contact person is not responsible for overall management of volunteers – this is still the responsibility of the site leader. If there are any issues, the site leader needs to know.

Contact

Volunteers

Phone: 8226 3795
Emaildecd.volunteers [at] sa.gov.au